We built this for EVSE & Exploren
This isn't a slide deck. It's a working AI agent — one platform handling support for both brands, across voice, chat, and email.
Try the EVSE Chat Agent
Ask about charger issues, RFID cards, fault messages, or hardware installations — the agent follows your team's actual troubleshooting steps.
Fully customisable to match EVSE's brand and tone
Call the EVSE AI agent
Same logic, same knowledge — over the phone. Ask about charger faults, RFID issues, or your charging session.
0468 166 873Australian number • Available 24/7
Voice channel set up for EVSE's 1300 number — Exploren voice available on request
Two brands. One platform.
EVSE and Exploren both get their own AI agent — trained on their own content, with their own brand voice — but managed from a single Lorikeet account.
EVSE
Hardware installation & charger management
- Guided charger fault resolution — online and offline
- Connectivity troubleshooting (building internet, 4G modem, SIM)
- Escalation to Level 3 AU engineering team when needed
- Automatic support ticket creation in Airtable
- Hardware cable and installation queries
Exploren
SaaS platform for billing, RFID & access control
- How to start and stop a charging session
- RFID card setup, lost cards, and compatible cards
- Billing, pre-authorisation, and payment management
- App errors and account troubleshooting
- Tariff changes, load management, OCPP questions
What Lorikeet can deliver across both brands
From basic FAQs to complex multi-step troubleshooting — one AI platform, configured once, running across every channel your customers use.
Natural conversations
Customers ask in their own words. Lorikeet understands context, handles follow-ups, and resolves issues — not just FAQ lookups.
Real integrations
Connects to Airtable, HubSpot, and the Exploren platform via API — the same way your team does it today, no fragmentation.
Guardrails built in
The agent won't invent technical specs, recommend competitors, or go off-script. Hard limits you control, always enforced.
Plain English workflows
Define support processes in natural language — no code required. Update your escalation logic instantly without an engineering ticket.
Voice + chat + email
One AI brain across every channel. Customers get consistent answers whether they call your 1300 number, chat on the website, or email.
Live in days, not months
This entire demo — two brands, workflows, knowledge base, voice, chat — was built in hours from your existing support content.
How we built this for you
We configured both brand environments in Lorikeet using EVSE and Exploren's actual products, public content, and support structure.
Built for both brands
EVSE gets charger troubleshooting and hardware support. Exploren gets app, billing, and RFID support. Same platform, separate configurations.
Real logic for real scenarios
Charger faults, RFID issues, app errors, billing questions — all handled with the same decision trees your team already uses.
Ready for your real systems
This sandbox shows the experience. In production, it connects to Airtable, HubSpot, and the Exploren platform via API.
Guardrails that actually work
No invented technical specs. No out-of-scope responses. No competitor mentions. Your support logic is enforced, always.
Your customers can call too
Same AI, same knowledge — just over the phone. Call to experience what an EVSE customer would hear when reporting a charger fault or asking for help.
0468 166 873Australian number • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to explore the AI flows, knowledge base, and integrations powering both brands.
Charger troubleshooting
Guided fault resolution for online and offline chargers — covering fault messages, connectivity types, and escalation to the Ocular troubleshooting guide.
Platform FAQ answers
Instant answers on charging sessions, RFID cards, billing, the Exploren app, load management, and pre-authorisation — from 24 real articles.
Automatic ticket logging
Every interaction collects customer details and creates a support ticket — ready to hand off to your offshore or Australian team when needed.
How Lorikeet works
No code required. Your team can build and update AI support agents for both brands directly — no engineering tickets needed.
1Create workflows
Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:
If the customer reports a charger fault:
1. Ask for the charger ID and fault message
2. Check if the charger is online or offline
3. Walk through the Ocular troubleshooting steps
4. Escalate to Level 3 AU team if unresolved
Each brand gets its own set of workflows — managed from one account.
2Connect your systems
Tools let the AI take real action — look up accounts, create support tickets, check charger status. Connect any API:
- HubSpot CRM — customer lookup and history
- Airtable — support ticket creation and updates
- Exploren platform — charger status and session data
- Dialpad — voice channel integration
No code required — just configure the endpoints and let Lorikeet handle the rest.
3Add your knowledge base
The knowledge base gives your AI instant access to your FAQs, troubleshooting guides, and documentation:
- Import from existing help centers
- Scrape public documentation automatically
- Create internal-only articles per brand
- Tag content by brand, topic, or product
The AI retrieves relevant articles automatically — no manual training required.
4Test and deploy
Lorikeet provides built-in quality tools to validate your AI before going live:
- Simulations with mock customer data
- Quality scoring on every conversation
- Guardrails to prevent off-script responses
- Gradual rollout — start with chat, add voice and email when ready
Same AI brain across voice, chat, email, and SMS — for both brands.
Ready to add the world's best CX AI?
Connected to your actual customer data. Handling real support volume across EVSE and Exploren. This sandbox is just the start.